Contact Information

Refund policy

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Returns, Refunds & Warranty Policy

Thank you for shopping with Omnimakers. We value your trust and are committed to providing high-quality products together with reliable and transparent after-sales support. Please review the following policy before placing your order.

Returns

We accept return requests under the following conditions.

Return Window

Return requests must be submitted within 24โ€“48 hours of receiving your order.

Return Eligibility

To qualify for a return, items must:

  • Be unused and in the same condition as received.

  • Be returned in their original packaging with all accessories, manuals, and included items.

  • Show no signs of installation, misuse, or damage after delivery.

Returns that do not meet these conditions may be declined.

Non-Returnable Items

The following items are not eligible for return:

  • Custom-made or personalized products.

  • Consumables, including but not limited to filaments, resins, adhesives, and similar materials when opened.

  • Items with opened, damaged, or missing original packaging.

  • Products damaged due to misuse, improper handling, unauthorized modifications, or accidental damage.

To request a return, please contact info@omnimakers.com or WhatsApp with your order details.

Returns sent without prior written approval will not be accepted.

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved:

  • Refunds will be issued to the original payment method.

  • Processing typically takes 7โ€“10 business days, depending on your bank or payment provider.

Shipping Fees

Original shipping charges are non-refundable, except when:

  • The item arrived damaged.

  • An incorrect item was shipped by Omnimakers.

In these cases, Omnimakers will cover the return shipping costs.

International Orders

For all international orders, the customer is responsible for the cost of returning any approved return items.

If a refund is approved for an international order:

  • International shipping charges paid on the original order are non-refundable.

  • Return shipping costs are the responsibility of the customer.

Restocking Fees

A reasonable restocking fee may apply if consumable items included in the original order have been opened or are no longer suitable for resale.

Any applicable fee will be deducted from the final refund amount.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please notify us within 24โ€“48 hours of delivery.

Please email info@omnimakers.com with:

  • Order number

  • Description of the issue

  • Clear photographs of:

    • The product

    • The packaging

    • The shipping label (if applicable)

Once verified, we will arrange the appropriate resolution, which may include a replacement, repair, or refund in accordance with applicable UAE consumer protection regulations.

Exchanges

We do not offer direct exchanges.

If you wish to replace an item:

  1. Submit a return request (subject to approval).

  2. Place a new order separately.

Warranty

Omnimakers provides after-sales technical support for eligible products purchased through our store.

Our warranty support covers manufacturing defects and product quality issues only.

The warranty does not cover:

  • Normal wear and tear

  • Consumable parts

  • Damage caused by misuse, accidents, improper handling, improper maintenance, or unauthorized repairs or modifications

  • Damage resulting from failure to follow the product's operating instructions

Technical Support

At Omnimakers, we believe every maker deserves reliable support after purchase.

If you experience a product quality or manufacturing-related issue, our team will first assist you through remote technical support and troubleshooting to diagnose and resolve the problem as efficiently as possible.

Where appropriate, we may also provide spare parts support for eligible cases.

If the issue cannot be resolved remotely, we will coordinate the next appropriate support solution, which may include inspection, repair assistance, replacement parts, or another suitable resolution depending on the circumstances.

We also provide guidance for:

  • Product setup

  • Machine calibration

  • Operating assistance

  • Material recommendations

  • General troubleshooting

Our goal is to help you spend more time creating and less time troubleshooting.

Warranty Claims

To submit a warranty claim:

  • Contact info@omnimakers.com

  • Provide your order number.

  • Describe the issue.

  • Include clear photos or videos showing the problem.

Products may need to be returned for inspection before a warranty decision can be made.

Shipping for Warranty Claims

  • Unless otherwise agreed by Omnimakers, shipping costs associated with warranty claims are the responsibility of the customer.

  • For international customers, all shipping costs related to warranty inspections, repairs, replacements, or returns are the responsibility of the customer unless Omnimakers confirms otherwise in writing.

Following inspection, Omnimakers will determine the appropriate resolution, which may include:

  • Technical support

  • Repair

  • Replacement parts

  • Product replacement

  • Refund (where applicable)

The final resolution will be determined by Omnimakers after evaluating the reported issue.

How to Request a Return

Please email info@omnimakers.com or contact us via WhatsApp with:

  • Order number

  • Item(s) you wish to return

  • Reason for the return

  • Photos (if the item is damaged or defective)

Please do not ship any items back until you receive written return authorization and shipping instructions from Omnimakers.

By Makers. For Makers.

At Omnimakers, our mission is to provide reliable tools, honest advice, and dependable supportโ€”so you can spend less time troubleshooting and more time creating.